Privacy Policy

🔒 Overview

This Privacy Policy explains how Go Face AI ("we," "our," or "us") collects, uses, and protects information about you when you use our mobile application ("App") and related services. By using the App, you agree to the practices described in this policy.

Please read this policy carefully. If you disagree with any part of this policy, please discontinue use of the App.

📋 Information We Collect

Information You Provide

• Photos and Images: When you use editing features, you provide photos for processing. These are processed to deliver the requested service.
• Account Information: If you create an account, we collect your email address, display name, and password (encrypted).
• Support Communications: Messages you send to our support team.
• Purchase Information: Transaction records for in-app purchases (payment details are handled by Apple/Google, not us).

Information Collected Automatically

• Device Information: Device model, operating system version, unique device identifiers, and language settings.
• Usage Data: Features used, time spent in the app, crash reports, and performance data.
• Log Data: IP address, access times, app version, and error logs (for debugging purposes).
• Analytics: Aggregated, anonymized data about how features are used to improve the App.

Information We Do NOT Collect

• We do not collect biometric identifiers or facial recognition templates.
• We do not access your contacts, messages, or other apps.
• We do not track your location unless you explicitly grant permission.
• We do not collect data from children under 13.

⚙️ How We Use Your Data

We use the information we collect to:

• Provide, operate, and maintain the App and its features
• Process your photos using AI and deliver edited results to you
• Improve, personalize, and expand our services
• Understand and analyze how the App is used
• Develop new features, products, and services
• Communicate with you, including for customer support
• Send you updates, promotional content (with your consent), and notices
• Detect, prevent, and address technical issues and fraud
• Comply with legal obligations

🤝 Data Sharing & Disclosure

We do not sell, rent, or trade your personal information. We may share your information only in these limited circumstances:

Service Providers

We work with trusted third-party vendors who help us operate the App (e.g., cloud hosting, analytics, crash reporting). These parties are bound by data processing agreements and may only use your data to provide services to us.

Legal Requirements

We may disclose your information if required by law, regulation, legal process, or governmental request, or to protect the rights, property, or safety of Go Face AI, our users, or the public.

Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you before your information is subject to a different privacy policy.

With Your Consent

We may share information with third parties when you give us explicit consent to do so.

💾 Data Storage & Security

Your data is stored on secure servers. We implement industry-standard security measures including:

• Encryption in transit (TLS/SSL) and at rest (AES-256)
• Access controls and authentication requirements for our team
• Regular security audits and vulnerability assessments
• Secure development practices and code reviews

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

Our servers are located in the European Union and the United States. If you are located outside these regions, your information may be transferred to and processed in these countries. By using the App, you consent to this transfer.

🗓️ Data Retention

We retain your data for as long as necessary to provide our services and as required by law:

• Photos processed server-side: Deleted within 24 hours of processing, unless you explicitly save them to your account.
• Account data: Retained while your account is active. Deleted within 30 days of account deletion.
• Usage analytics: Retained in aggregated, anonymized form indefinitely.
• Support records: Retained for up to 3 years for quality and legal purposes.
• Transaction records: Retained for 7 years for tax and accounting requirements.

You can request deletion of your data at any time by contacting us at privacy@gofaceai.app.

⚖️ Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you.
• Rectification: Request correction of inaccurate or incomplete data.
• Erasure: Request deletion of your personal data ("right to be forgotten").
• Portability: Request your data in a structured, machine-readable format.
• Restriction: Request that we limit processing of your data.
• Objection: Object to processing based on legitimate interests or direct marketing.
• Withdraw Consent: Withdraw consent at any time where processing is based on consent.

To exercise any of these rights, please contact us at privacy@gofaceai.app. We will respond within 30 days. You also have the right to lodge a complaint with your local data protection authority.

👧 Children's Privacy

Go Face AI is not intended for children under the age of 13 (or 16 in the European Union). We do not knowingly collect personal information from children under this age.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately at privacy@gofaceai.app. We will take prompt steps to delete such information.

🍪 Cookies & Tracking

Our website uses cookies and similar tracking technologies to enhance your experience. We use:

• Essential Cookies: Necessary for the website to function properly.
• Analytics Cookies: Help us understand how visitors interact with our website (e.g., Google Analytics).
• Preference Cookies: Remember your settings and preferences.

The App itself does not use cookies. You can control cookie settings through your browser or device settings. Disabling cookies may affect some website functionality.

🔗 Third-Party Services

Our App integrates with the following third-party services, each with their own privacy policies:

• Apple App Store / Google Play: For app distribution and in-app purchases.
• Firebase (Google): For analytics, crash reporting, and performance monitoring.
• RevenueCat: For subscription and purchase management.
• Intercom: For in-app customer support.

We encourage you to review the privacy policies of these third-party services. We are not responsible for their privacy practices.

📝 Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by:

• Posting the new policy on this page with an updated effective date
• Sending a push notification through the App (for material changes)
• Sending an email to registered users (for significant changes)

Your continued use of the App after any changes constitutes acceptance of the updated policy. We encourage you to review this policy periodically.

✉️ Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or how we handle your data, please reach out:

You can also write to us at:
Go Face AI – Privacy
support@gofaceai.app